Onboarding & Sales Associate — Arabic/English

Kavak GCC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kavak GCC is expanding in the GCC and seeks a customer onboarding specialist to guide new customers through setup, documentation, and preferences. You will support the car-buying journey, communicate updates, and tailor recommendations based on customer needs and budget.

Strong CRM usage and clear communication are essential. The role involves data entry, cross-team collaboration, and a customer-first approach to ensure a smooth onboarding experience in a fast-growing automotive ecommerce

Qualifications

• Experience in sales, customer service, onboarding, or related roles.
• Automotive industry experience preferred.

Responsibilities

• Onboard customers through the onboarding process and activation.
• Assist customers with the car buying process via phone and chat.
• Explain financing options and related services to customers.
• Record and update customer data in CRM; ensure data security and confidentiality.

Skills

CRM proficiency

Communication skills

Organizational skills

Multitasking

Tools

CRM systems

Job description

Kavak GCC is expanding in the GCC and seeks a customer onboarding specialist to guide new customers through setup, documentation, and preferences. You will support the car-buying journey, communicate updates, and tailor recommendations based on customer needs and budget.

Strong CRM usage and clear communication are essential. The role involves data entry, cross-team collaboration, and a customer-first approach to ensure a smooth onboarding experience in a fast-growing automotive ecommerce