Sales Advisor (Used Car Sales)

CARIVA; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

CARIVA is seeking a Sales Advisor in Dubai to guide customers through the used-vehicle buying journey, from assessment to final paperwork. You will deliver confident pitches, handle objections, and balance profitability with customer satisfaction.

Ideal candidates have 2+ years in used car sales, strong English skills, and a proactive, independent work style. Arabic is a plus. UAE driving license is required, and CRM proficiency is essential.

Qualifications

• Bachelor's degree in Business, Marketing, or Automotive field.
• 2+ years in used automobile sales; showroom experience preferred.
• Proven track record of meeting and exceeding sales targets.
• Fluency in English; Arabic is a plus.

Responsibilities

• Drive used vehicle sales by guiding customers from assessment to final paperwork.
• Engage buyers in person, by phone and online; negotiate pricing and financing options.
• Perform hands-on vehicle assessments and maintain accurate inventory records.
• Support marketing by promoting listings and monitoring market trends.
• Coordinate with finance to ensure smooth transaction processing.
• Conduct post-sale follow-ups to nurture long-term relationships.

Skills

Sales experience

Communication skills

Negotiation

Customer relationship

Teamwork

Go-getter attitude

English fluency

Arabic language

Driver's license

Education

Bachelor's degree in Business, Marketing, or Automotive-related field

Tools

CRM software

AI tools

Job description

Role Overview

The Sales Advisor is responsible for driving used vehicle sales at CARIVA by guiding customers through the buying journey from vehicle assessment and recommendation through to negotiation financing coordination and after-sale follow-up. The role requires a self-driven customer-focused individual who can build trust quickly, close deals effectively and contribute to the dealership s marketing and inventory efforts.

Customer Engagement

Engage potential buyers in person by phone and online, actively listening to understand their budget, needs and preferences to recommend the most suitable vehicles from inventory. Deliver confident well-structured sales pitches that highlight each vehicle s value proposition and address customer objections. Negotiate pricing, trade-in values and financing payment options with customers balancing flexibility with the dealership s profit margin targets. Guide customers through the entire buying journey from inquiry and test drive to final paperwork ensuring a smooth positive experience that builds trust and encourages referrals.

Vehicle Assessment

Conduct thorough hands-on assessments of used vehicles inspecting condition mileage and service history to accurately determine value and ensure transparency with customers. Maintain an accurate well-organized inventory record regularly updating availability condition and pricing status for internal tracking and customer inquiries.

Marketing

Support marketing initiatives by promoting vehicle listings on social media and online platforms and participating in local events to help generate leads. Monitor market trends competitor pricing and promotional activity to help position CARIVA S inventory and offers competitively.

Transaction

Coordinate with the finance team to facilitate smooth transaction processing ensuring all sales documentation and paperwork are completed accurately and on time.

Customer Retention

Conduct structured post-sale follow-ups to gather feedback resolve concerns and nurture long-term customer relationships that support repeat business and referrals.

Tools

Apply basic AI tools e g for vehicle research marketing content or customer follow-up messaging to work more efficiently and stay responsive to leads.

Skills and Qualifications

• Bachelor's degree in Business, Marketing, or Automotive-related field
• Minimum 2 years of experience in used automobile sales, preferably in a used car showroom environment
• Proven track record of achieving and exceeding sales targets
• Strong knowledge of automotive industry standards, vehicle specifications, and market trends
• Fluency in English required; Arabic is an added advantage
• Excellent communication and interpersonal skills, with the ability to build trust and rapport
• Go-getter attitude with a competitive, results-oriented mindset; able to work independently and within a team
• Strong negotiation skills with a resourceful, scrappy approach to overcoming sales obstacles
• Basic working knowledge of AI tools for everyday sales/admin tasks
• Proficiency in CRM software for managing leads and customer information
• Valid UAE driver's license required