Sales Associate

Trafalgar Luxury Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A regional luxury retailer in Dubai is looking for a Retail Ambassador to enhance customer relationships and promote brand loyalty. Responsibilities include providing exceptional in-store experiences, maximizing sales according to KPIs, and maintaining high visual standards. Ideal candidates will have a passion for luxury retail, excellent communication abilities, and the capability to build long-term client relationships. A Bachelor's Degree or equivalent experience is required. This position offers an opportunity to excel in a dynamic luxury retail environment.

Qualifications

• Experience in a luxury or premium retail environment.
• Customer-service oriented with a passion for relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and serve the customer, providing an excellent in-store experience.
• Proactively maximize sales opportunities to achieve store targets.
• Maintain client relationships using CRM and digital tools.

Skills

Client relationship building

Problem solving

Luxury retail experience

Teamwork

Communication skills

Knowledge of the shoemaking industry

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Job description

ABOUT TRAFALGAR LUXURY GROUP

We are a regional luxury retailer in the watches and jewelry, fashion, and technology industries. The partner of choice for lifestyle experiential luxury retail.

JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximizing the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store, and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer, always providing an excellent in-store experience.
• Demonstrate brand and product knowledge, based upon the training program provided, as well as keeping up to date with the luxury environment and competitors.
• Proactively deliver the Brand’s selling ceremony, maximizing sales opportunities in order to achieve store sales target and KPIs.
• Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
• Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
• Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
• Follow the Company operational guidelines, policies, and stock procedures.

KNOWLEDGE AND SKILLS

• Passion for building long-lasting relationships with clients and peers.
• Problem solving, curiosity and interest in luxury/fashion.
• Experience in a luxury or premium retail environment
• Being able to work in a team, as well as alone.
• Excellent communication and interpersonal skills
• Passion and knowledge of the shoemaking industry and affinity with the Brand

Qualifications

• Bachelor's Degree or equivalent experience
• Customer-service oriented
• Proficient in Microsoft Office