Sales Assistant Sports Retail

GMG; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global well-being company in Dubai is seeking a Sales Associate to enhance customer experiences and ensure sales opportunities are maximized. This position requires a commitment to exceptional service, product knowledge, and effective communication skills. Ideal candidates should have at least 1 to 3 years of relevant experience and a high school diploma. This role emphasizes the importance of resolving customer queries, adhering to company policies, and maintaining high standards in the store environment.

Qualifications

• Minimum of 1 to 3 years of relevant experience in a retail environment.
• Strong understanding of product features and customer service standards.

Responsibilities

• Maximize sales opportunities and provide exceptional customer service.
• Educate clients on product features and benefits.
• Resolve customer queries and ensure satisfaction.

Skills

Product/brand knowledge

Interpersonal skills

Customer service orientation

Education

High School/Diploma

Job description

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home‑grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health and GMG Consumer Goods. Under the ownership and management of the Baker family it has become a leading global company affiliated with the world’s most successful and respected brands in the well‑being sector. Working across the Middle East, North Africa and Asia GMG has introduced more than 120 brands into its markets.

About the role:

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brand quality standards and specifications
• Advises customers on product ranges best suited to their needs; answers customers queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques such as up‑selling and cross‑selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; maintains sales records
• Receives and processes cash changes and credit payments and generates invoices and receipts
• Operates as a cashier and is consistently accurate in money handling (if applicable)
• Follows the stores after‑sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising, including product placement and arrangement
• Ensures the highest standards of housekeeping and grooming etiquettes are maintained in store at all times

Self-Management

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on an individual development plan that goes beyond just training and development
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

Qualifications / Skills

• High School/Diploma
• A minimum of 1 to 3 years of relevant experience
• Product/brand knowledge
• Interpersonal skills
• Customer service orientation