Rooms Controller (Front Office)

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hotel organization in Dubai is seeking an experienced Room Controller to manage room assignments and provide exceptional guest services. The ideal candidate has a strong background in Front Office operations within a luxury hotel environment. Responsibilities include assigning rooms according to guest requests, handling check-ins/outs, and responding to emergencies effectively. Join a dynamic team and enjoy competitive benefits including hotel discounts across the organization.

Benefits

Competitive starting salary

Holiday entitlement

Discounted hotel room rates

Discounts on products and services

Qualifications

• Proven experience in Front Office operations or similar role within a luxury hotel environment.
• Minimum of 2 years previous Supervisory position or equivalent in luxury hotel or hospitality industry.
• Fluency in English; secondary language preferred.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests and prepare arrival packets.
• Review and track requests for room/check-out changes.
• Ensure rates match market codes and document exceptions.
• Respond effectively to emergencies affecting guest accommodations.

Skills

Guest service in a luxury setting

Communication skills

Problem solving

Organizational skills

Flexibility

Education

Diploma / Certificate in Hotel Management

Tools

Windows environment proficiency

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

What are we looking for

Room Controllersserving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Proven experience in Front Office operations or similar role within a luxury hotel environment.
• Passion for guest service in a luxury setting.
• Excellent written and verbal communication interpersonal and leadership skills
• Highly organized results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Fluency in English secondary language preferred
• Minimum of 2 years previous proven Supervisory position or equivalent in a luxury hotel or hospitality industry
• Must have the ability to handle a multitude of tasks and Guest requests
• Computer proficiency in a Windows environment (Word Excel PowerPoint)
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Diploma / Certificate in Hotel Management or equivalent

What benefits will I receive

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world

More hotels in construction

Offering world-class spas

Gorgeous golfing destinations

EOE/AA/Disabled/Veterans

A Rooms Controller with Waldorf Astoria Hotels is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales Housekeeping and the Front office.

What will I be doing

• You will assign rooms according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare arrival packets/key as required.
• Review/Track/Accommodate requests for room/check out changes when possible communicate status to appropriate staff.
• Review out of order/out of service rooms daily.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing of requests.
• File guest paperwork or documentation.
• Set up & process all check in & check outs.
• Activate room keys.
• Perform duplicate reservation checks block rooms run daily reports.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive record and relay messages accurately completely and legibly.
• Be prepared to respond effectively to emergencies or unexpected situations that may impact guest accommodations such as power outages water leaks or security incidents.
• Stay updated on industry trends best practices and guest feedback to identify opportunities for improving room operations and enhancing the guest experience. Implement innovative solutions to drive efficiency and exceed guest expectations.
• Other duties as required by management.