Rooms Controller

BANYAN TREE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Rooms Controller to enhance guest experiences by managing room inventory with precision. You will oversee daily room allocations, manage check-ins, and coordinate with various teams for seamless operations. The ideal candidate should have experience in luxury hotel front office operations and expertise in OPERA Cloud. This role demands excellent communication skills and a commitment to maintaining high service standards, fostering an exceptional guest experience.

Benefits

Comprehensive training and development programs

Growth and success support

Qualifications

• Demonstrated experience in front office or rooms control within a luxury hotel environment.
• Expertise in OPERA Cloud, with a keen eye for operational detail.
• Exceptional communication and interpersonal skills.

Responsibilities

• Oversee daily room inventory, ensuring accuracy.
• Allocate rooms with attention to VIPs and special requests.
• Manage check-in processes for guests.

Skills

Front office experience

Operational detail orientation

Communication skills

Interpersonal skills

Organizational aptitude

Tools

OPERA Cloud

Job description

Job Description

Role Overview

As a Rooms Controller at Banyan Tree Dubai, you will play a pivotal role in orchestrating a seamless guest experience by managing room inventory with precision and care. You will ensure that every guest’s stay reflects the hallmark of our luxury brand — thoughtful attention to detail, personalized service, and flawless execution.

Key Responsibilities

Oversee daily room inventory, maintaining real-time accuracy of availability, out-of-order rooms, and special requests.

Allocate rooms with meticulous attention to VIPs, long-stay guests, groups, and bespoke requirements, coordinating seamlessly with Housekeeping, Guest Relations, Reservations, and Sales teams.

Manage check-in and pre-registration processes for arrivals, ensuring every detail — from room keys to welcome amenities — aligns with our elevated guest standards.

Facilitate room changes, upgrades, early arrivals, and late check-outs, always anticipating and exceeding guest expectations.

Collaborate closely with Housekeeping to guarantee rooms are impeccably prepared and presented for incoming guests.

Support Front Desk operations during peak periods, ensuring guests experience effortless service at every touchpoint.

Maintain precise records of room allocations, VIP arrangements, group bookings, and daily reports, ensuring operational excellence.

Partner with Reservations and Revenue teams to optimize occupancy, minimize overbookings, and strategically manage room types.

Support group bookings, special events, and conference room allocations, ensuring flawless execution for all guests.

Contribute to strategic room allocation planning in collaboration with revenue management to maximize guest satisfaction and hotel performance.

Participate in periodic audits, house-count reviews, and reporting of out-of-order rooms, ensuring operational precision at all times.

Qualifications

Demonstrated experience in front office or rooms control within a luxury hotel environment.

Expertise inOPERA Cloud, with a keen eye for operational detail.

Exceptional communication and interpersonal skills, capable of fostering collaboration across multiple departments.

Strong organizational aptitude with the ability to prioritize tasks under high‑pressure scenarios while maintaining composure and grace.

Commitment to delivering a bespoke, memorable guest experience aligned with Banyan Tree’s luxury standards.

Flexibility to assist with front office duties during peak times or special events, ensuring continuity of service excellence.

Additional Information

Why Join Us :

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success