Room Service Waiter

Kempinski Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is looking for a dedicated team member to serve food and beverages to guests, ensuring a courteous and professional service. Candidates should have 1-2 years of experience in a similar role within a five-star hotel environment. Fluency in English and excellent communication skills are essential. This role emphasizes maximizing guest satisfaction through knowledgeable service and attention to detail.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• Fluent in English with excellent communication skills.

Responsibilities

• Serve food and beverages to guests efficiently.
• Provide courteous and professional service at all times.
• Communicate order details to the kitchen staff.
• Monitor operating supplies and reduce wastage.
• Handle guest inquiries and complaints efficiently.

Skills

Excellent communication skills

Customer service

Food and beverage knowledge

Job description

The overall scope of the job includes serving food and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Skills

Desired Skills and Qualifications: Minimum of 1 to 2 years’ experience in a similar position Preferably in an international, luxury five-star hotel English - excellent communication skills