Rider Quality Support

Talabat; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery platform is seeking individuals to conduct rider audits and manage crowd control during peak hours and events. Applicants must possess a valid motorbike license in the UAE and demonstrate effective communication skills. Responsibilities include handling conflicts, providing safety training to riders, and supporting on-ground operations while ensuring compliance with hygiene and safety standards. This position requires readiness to work shifts and adaptability to various weather conditions.

Qualifications

• Experience in delivery or operations roles is preferred.
• Valid motorbike license in UAE is required.
• Ability to speak and understand English; knowledge of Arabic, Hindi, or Urdu is a plus.

Responsibilities

• Conduct rider audits to ensure compliance with standards.
• Manage crowd control during peak operational hours.
• Handle on-ground conflicts professionally and efficiently.
• Provide updates on operational issues to internal teams.
• Deliver safety training to riders according to guidelines.
• Participate in projects aimed at improvement.

Skills

Composure in difficult situations

Clear communication skills

Understanding of hygiene rules

Ability to manage crowd control

Polite and professional demeanor

Job description

About the opportunity

What’s on Your Plate?

• Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
• Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
• Handle de‑escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
• Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
• Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
• Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
• Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.

What Did We Order?

• Experience working in delivery, operations, or rider checks is a plus.
• Valid motorbike license in the UAE is required.
• Able to speak clearly and deal with people in a polite and professional way.
• Can handle difficult situations calmly and help solve problems on-ground.
• Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
• Capable of supporting on-ground operations during peak hours.
• Responsible and careful when doing checks and following company rules.
• Knows basic safety and hygiene rules (good to have, but not a must).
• Ready to work shifts, weekends, and outside in all weather.

Who we are

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.