Retail Trainer - Learning and Store Support

Apparel Group; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Apparel Group in Dubai, United Arab Emirates seeks a Retail Trainer - Learning and Store Support to organize and execute on-the-job training for new store openings and coordinate learning activities across retail operations.

You will monitor learning completion, manage Rituals e-learning registrations, and report on training effectiveness while collaborating with the Central Head Office in Amsterdam and teams in France.

Responsibilities

• Plan and organize on-the-job training for teams supporting new store openings.
• Coordinate training activities to help store teams prepare for operational launch.
• Support structured learning delivery during the store-opening phase.
• Prepare regular reports covering completed store visits and training activities.
• Manage back-office functions within the Rituals e-learning platform.
• Support registrations for training sessions and monitor regional e-learning completion.
• Maintain visibility over learning participation and completion across the assigned scope.
• Track Mystery Shopper performance within the assigned area and support follow-up.

Skills

On-the-job Training

Structured Reporting

E-learning

Mystery Shopper

Training Coordination

Stakeholder Collaboration

Tools

Rituals Platform

Job description

Retail Trainer - Learning and Store Support Job Snapshot Role: Retail Trainer - Learning and Store Support Location: Dubai, United Arab Emirates Industry: Retail Function: Training and Development Experience: Not specified Job Type: Not specified Position Overview Apparel Group is hiring a Retail Trainer - Learning and Store Support in Dubai, United Arab Emirates to support new store openings, coordinate on-the-job training, monitor learning completion, and provide structured reporting across retail operations. The role also supports the Rituals e-learning platform, tracks Mystery Shopper performance, and collaborates with training and commercial teams across different markets.

Country: United Arab Emirates City: Dubai Industry: Retail Function: Training and Development Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Not specified

Support New Store Openings

• Plan and organize on-the-job training for dedicated teams supporting new store openings.
• Coordinate training activities to help store teams prepare for operational launch.
• Support structured learning delivery during the store-opening phase.

Tools, Reporting and Learning Administration

• Prepare regular reports covering completed store visits and training activities.
• Manage back-office functions within the Rituals e-learning platform.
• Support registrations for training sessions.
• Monitor regional completion of e-learning modules and training programs.
• Maintain visibility over learning participation and completion across the assigned scope.

Performance Monitoring

• Track Mystery Shopper performance within the assigned area.
• Review relevant performance information and support follow-up where required.
• Use reporting and learning data to support visibility across retail training activities.

Collaboration

• Work closely with the Training department at the Central Head Office in Amsterdam.
• Coordinate with Retail and Wholesale departments in France.
• Maintain effective communication across training and commercial teams to support consistent execution.