Learning and Development Specialist

AlFuttaim; Dubai; On-site; AED 100,440 - 145,080; Full time

Job summary

AlFuttaim is seeking a Learning and Development Specialist in Dubai to plan, coordinate, monitor, and improve employee learning across stores and regional operations.

The role focuses on translating development needs into structured plans, managing training delivery, maintaining compliance records, and building practical skills for stronger performance in a fast-paced retail environment.

Qualifications

• 1–3 years of experience in Learning and Development or training coordination.
• Diploma or higher diploma in HR, LD, Business, or a related field.
• Experience in retail, store operations, or customer service is preferred.
• Proficiency with learning management systems and digital learning tools.

Responsibilities

• Translate business priorities into annual and quarterly learning plans.
• Coordinate classroom, virtual, blended, and digital training programs.
• Maintain accurate learning records, dashboards, and compliance data.
• Engage stakeholders, managers, and facilitators to ensure learner participation.

Skills

Learning and development

Training and Development

Learning management systems

Digital learning tools

Stakeholder management

Store management collaboration

Education

Diploma/Higher Diploma in HR/LD

Tools

Microsoft Office

Learning management systems (LMS)

Job description

Learning and Development Specialist Job Snapshot

Role: Learning and Development Specialist

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Training and Development

Experience: 1-3 years

Job Type: Full-time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Salary: 9,000-13,000 AED (estimated)
• Gender: Any
• Nationality: Any

Position Overview

The Learning and Development Specialist in Dubai is a retail hiring opportunity focused on planning, coordinating, monitoring, and improving employee learning across store and regional operations. The role supports business priorities by translating development needs into structured learning plans, managing training delivery, maintaining compliance records, and helping employees build the skills required for stronger performance.

Suitable for a well‑organized learning professional with experience in training coordination, learning management systems, stakeholder engagement, reporting, and employee development within a fast‑paced retail or operational environment.

Key Responsibilities

• Translate business priorities, performance requirements, and training needs into annual, quarterly, and monthly learning plans.
• Align learning calendars with regional priorities, store requirements, and agreed service level commitments.
• Communicate training schedules, learning pathways, deadlines, and participation requirements to relevant stakeholders.
• Coordinate classroom, virtual, blended, digital, and self‑learning programs from planning through completion.
• Confirm the availability of facilitators, buddies, subject matter experts, venues, systems, and learning materials.
• Maintain an active pool of qualified facilitators and workplace learning buddies.
• Support the delivery of mandatory, compliance, behavioral, operational, and brand‑specific training.
• Track learning participation, completion, assessment, and certification through approved learning management systems.
• Maintain accurate employee learning records, attendance information, certification data, and compliance evidence.
• Prepare and distribute monthly learning dashboards within agreed reporting timelines.
• Monitor completion rates, overdue training, certification gaps, and service level performance.
• Follow up with managers and employees to improve learning attendance and completion.
• Ensure the quality, accuracy, and consistency of learning data before reporting.
• Support learning engagement campaigns, employee communications, and social learning activities.
• Promote participation through clear messaging, reminders, manager engagement, and practical learning support.
• Encourage a positive learning culture aligned with company values and retail ways of working.
• Act as a learning consultant for line managers, HR business partners, facilitators, and subject matter experts.
• Help managers identify development needs and connect employees with suitable learning solutions.
• Support performance review cycles, individual development plans, onboarding, and other key people processes.
• Gather feedback from learners, facilitators, and managers to evaluate the effectiveness of training activities.
• Identify delivery challenges, recurring learning gaps, and opportunities to improve coordination.
• Share successful practices, lessons learned, and performance insights with regional learning stakeholders.
• Contribute to regional learning projects, retail capability initiatives, and continuous improvement programs.
• Ensure learning resources and communications remain current, accessible, and aligned with operational requirements.
• Manage multiple learning activities while responding positively to changing priorities in a busy retail environment.

Ideal Profile

• Diploma, Higher Diploma, or equivalent vocational qualification in Human Resources, Learning and Development, Business, or a related field.
• 1-3 years of experience in Learning and Development, Human Resources, training coordination, or a people support position.
• Previous experience in a retail, store, hospitality, customer service, or operational environment is preferred.
• Practical experience coordinating learning calendars, training sessions, facilitators, participants, and completion records.
• Proficiency in learning management systems and digital learning tools.
• Ability to track training participation, certifications, compliance requirements, and development activities accurately.
• Strong organizational and planning capability with reliable follow‑up skills.
• Comfortable managing several priorities, deadlines, stakeholders, and learning programs at the same time.
• Clear written and verbal communication skills.
• Ability to build constructive working relationships with managers, HR teams, facilitators, subject matter experts, and employees.
• Good analytical ability for interpreting learning dashboards, completion data, feedback, and participation trends.
• Understanding of employee development plans, performance cycles, and workplace learning practices.
• Adaptable and positive approach to changing priorities within a fast‑moving retail setting.
• Strong attention to detail when maintaining records, schedules, certifications, and reports.
• Ability to work independently while contributing effectively to regional and store‑level teams.

Skills Set

• Learning and development
• Training and Development
• Learning needs analysis
• Annual learning planning
• Training calendar management
• Learning Service Level Agreement
• Classroom training coordination
• Virtual learning delivery
• Blended learning
• Self‑directed learning
• Learning management systems
• Digital learning tools
• Training participation tracking
• Certification monitoring
• Compliance training
• Learning dashboards
• Training data reporting
• Facilitator coordination
• Buddy program coordination
• Employee engagement campaigns
• Social learning
• Individual development plans
• Performance cycle support
• Stakeholder management
• Store management collaboration
• HR business partnering
• Learning quality assurance
• Training evaluation
• Employee development
• Retail learning operations
• Continuous improvement
• Microsoft Office
• Reporting and documentation