Brand Trainer - Retail Learning

Majid Al Futtaim; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Majid Al Futtaim Lifestyle in Dubai is hiring a Brand Trainer to strengthen product knowledge, brand understanding, customer service capabilities, and learning standards across its retail operations. The role develops and delivers brand and product learning initiatives that help store teams communicate effectively with customers while contributing to sales growth, brand awareness, and employee engagement.

Working with Line Managers and business stakeholders, the Brand Trainer will assess

Qualifications

• Graduate degree required.
• Qualification in Training or HR is preferred.
• Minimum 2-3 years of relevant experience.
• Experience in training content creation.
• Experience using technology to support learning.
• Understanding of training needs analysis and employee development.
• Ability to develop/adapt learning materials for different styles.
• Knowledge of facilitation and learning practices.

Responsibilities

• Assess learning needs with Line Managers and stakeholders.
• Create brand/product training plans aligned with brand standards.
• Adapt training materials from brand principals for learning.
• Develop engaging training content for diverse learners.
• Deliver training to store teams and reinforce customer service standards.
• Monitor learning impact on performance and business outcomes.
• Mentor participants to reinforce learning and workplace application.

Skills

Training content creation

Training needs analysis

Learning technology

Facilitation

Mentoring participants

Learning materials development

Employee development

Brand/product knowledge

Education

Graduate degree in any discipline

Qualification in Training or Human Resources

Tools

Learning management systems

Job description

Brand Trainer - Retail Learning Job Snapshot Role: Brand Trainer - Retail Learning Location: Dubai, UAE Industry: Retail Function: Training and Development Experience: Minimum 2-3 years of relevant experience Job Type: Full Time Position Overview Majid Al Futtaim Lifestyle is hiring a Brand Trainer in Dubai, UAE to strengthen product knowledge, brand understanding, customer service capabilities, and learning standards across its retail operations. The role develops and delivers brand and product learning initiatives that help store teams communicate effectively with customers while contributing to sales growth, brand awareness, and employee engagement. Working with Line Managers and business stakeholders, the Brand Trainer will assess learning needs, create training plans and content, adapt principal training materials, and evaluate whether learning interventions translate into measurable improvements in individual and team performance.

Job Details Country: UAE City: Dubai Industry: Retail Function: Training and Development Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Training Needs and Planning

• Support Line Managers in conducting training needs analysis across store teams.
• Identify individual and team development requirements and maintain appropriate training records.
• Translate identified learning needs into relevant training priorities.
• Create brand and product training plans aligned with brand standards and business unit requirements.
• Connect training activities with the ongoing development needs of employees and teams.

Learning Content Development

• Develop engaging brand and product training content.
• Adapt training manuals received from brand principals into suitable learning materials.
• Design materials that accommodate different learning styles.
• Use technology appropriately to support learning and knowledge development.
• Maintain training content that reflects required brand and product standards.
• Keep abreast of developments in learning, training, and facilitation methods.

Training Delivery and Facilitation

• Equip store employees with the product knowledge, brand messages, and practical skills required for their roles.
• Reinforce consistent standards in customer service, brand knowledge, and product knowledge.
• Apply suitable facilitation approaches according to learning requirements.
• Mentor participants to reinforce learning and support practical application in the workplace.
• Help employees translate acquired knowledge into stronger business and customer outcomes.

Learning Impact and Performance

• Monitor learning interventions to assess their impact on employee performance.
• Ensure the purpose of each learning intervention and the expected performance change are clearly defined.
• Review training effectiveness and identify opportunities to improve learning approaches.
• Support the connection between employee development, customer experience, sales performance, and brand awareness.
• Recommend learning methods that can be effectively adapted to organizational requirements.

Requirements

• Graduate degree in any discipline.
• Qualification in Training or Human Resources.
• Minimum 2-3 years of relevant experience.
• Demonstrated experience in training content creation.
• Experience using technology to support learning.
• Understanding of training needs analysis and employee development.
• Ability to develop and adapt learning materials for different learning styles.
• Knowledge of facilitation and learning practices.
• Ability to mentor participants and reinforce learning outcomes.

What We Offer

Majid Al Futtaim provides an opportunity to contribute directly to employee capability, customer experience, and brand performance across its retail operations. The role offers exposure to brand and product learning, content development, facilitation, and performance-focused employee development while working with colleagues guided by the company 's Leadership Model.

About Majid Al Futtaim

Majid Al Futtaim operates across shopping malls, retail, communities, and entertainment in the Middle East, North Africa, and Central Asia. The group operates in 18 countries and employs more than 43,000 people. Its portfolio includes Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas.