Retail L&D Specialist — Frontline Training & Leadership

Confidential; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Confidential in Dubai seeks a Learning & Development Executive to partner with the Group Head of Learning and Development to design, deliver, and administer programmes across retail and other businesses. You will support the full learning cycle, from needs analysis and content creation through facilitation, LMS administration, analytics, and store engagement.

The role combines classroom and in-store delivery with practical coordination across brands, stores, malls, trainers, and attendees.

Qualifications

• 3–5 years of Learning & Development experience in frontline, store-based, or multi-brand environments.
• Hands-on LMS administration experience, with knowledge of analysis and evaluation methods.
• Strong presentation, facilitation, communication, and relationship-building skills.

Responsibilities

• Facilitate classroom and in-store programmes covering retail fundamentals, product knowledge, clientelling, service standards, onboarding, leadership, and other capability priorities across brands.
• Create training decks, facilitator guides, quick-reference cards, assessments, and bite-sized digital learning.
• Administer the group LMS end-to-end, including user management, content uploads, learning-path assignment, completion tracking, reporting, and records.
• Conduct training needs analysis with store managers and brand teams, translating findings into learning calendars and interventions.
• Support AI-enabled learning content using video-generation, content-authoring, chatbot, and other tools to improve learning effectiveness.
• Track attendance, feedback, assessment results, and completion rates; produce monthly dashboards and reports.
• Coordinate training logistics across stores and malls; manage scheduling and trainer coordination.
• Visit stores regularly to observe standards, gather feedback, and connect training with outcomes.

Skills

L&D experience in retail

LMS administration

Instructional design

Presentation & facilitation

English proficiency

Tools

PowerPoint

Excel

AI learning tools

Job description

Confidential in Dubai seeks a Learning & Development Executive to partner with the Group Head of Learning and Development to design, deliver, and administer programmes across retail and other businesses. You will support the full learning cycle, from needs analysis and content creation through facilitation, LMS administration, analytics, and store engagement.

The role combines classroom and in-store delivery with practical coordination across brands, stores, malls, trainers, and attendees.