Learning and Development Consultant - Retail

AlFuttaim; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Al-Futtaim Retail is seeking a Learning and Development Consultant - Retail in Dubai to strengthen workforce capability and commercial performance. You will design scalable learning programs, improve facilitation quality and translate operational needs into engaging, measurable learning experiences.

The role requires senior-level expertise in experiential solutions, simulations, blended journeys and stakeholder management within a multi-brand retail environment.

Qualifications

• Seven years or more of experience in Learning and Development or related fields.

Responsibilities

• Diagnose business and performance requirements through stakeholder consultations.

Skills

Learning-needs diagnosis

Instructional design

Learning architecture development

Experiential learning design

Simulations and business games

Digital learning journeys

Facilitator development

Manager coaching

Content development

Workshop facilitation

Stakeholder consultation

Visual storytelling

Learning engagement campaigns

Canva

Adobe Illustrator

Vyond

Microsoft Excel

Learning-data analysis

Program evaluation and reporting

Retail operations knowledge

Performance improvement planning

Tools

Canva

Adobe Illustrator

Vyond

Microsoft Excel

Job description

Learning and Development Consultant - Retail

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Training / Development

Experience: Minimum 7 years

Job Type: Full-time

Salary: 18000-28000

Country: United Arab Emirates

City: Dubai

Gender: Any

Candidate Nationality: Any

Position Overview

The Learning and Development Consultant - Retail role in Dubai, United Arab Emirates is a senior Retail opportunity focused on strengthening workforce capability and commercial performance. Al-Futtaim Retail is hiring an experienced learning professional to create scalable development programs, improve facilitation quality and turn operational needs into engaging learning experiences with measurable business value.

Key Responsibilities

• Diagnose business and performance requirements through consultation with stakeholders.
• Translate identified capability gaps into brand-specific learning interventions.
• Design outcome-led learning architectures suited to different commercial and operational environments.
• Develop facilitators, managers and delivery partners to extend the reach and consistency of learning programs.
• Establish clear coaching, accountability and facilitation standards across the delivery network.
• Create experiential learning activities such as simulations, business games and team-development events.
• Build digital learning journeys that sustain engagement before, during and after formal training.
• Apply instructional-design methods when developing content, exercises and supporting materials.
• Produce creative learning campaigns using visual storytelling, animation and digital design tools.
• Lead workshops and learning programs while maintaining high facilitation standards.
• Monitor delivery quality and address inconsistencies that may weaken learning outcomes.
• Develop stakeholder networks across brands, functions and operating teams.
• Present learning proposals and performance insights in a persuasive, business-focused format.
• Ensure development programs reflect the commercial realities of store and retail operations.
• Use Excel and reporting tools to evaluate participation, application and program effectiveness.
• Interpret learning data to identify trends, gaps and opportunities for improvement.
• Convert evaluation findings into practical enhancements for future programs.
• Encourage managers to reinforce new behaviors and skills in the workplace.
• Maintain disciplined execution across concurrent learning initiatives and business priorities.

Ideal Profile

The preferred candidate has at least seven years of experience in Learning and Development, organizational capability or a closely related field. A strong record of designing and implementing experiential solutions, including simulations, digital games and blended learning journeys, is essential. The position calls for someone who understands the commercial and operational pressures of the retail sector. The successful candidate should be able to advise senior stakeholders, develop trusted working relationships and communicate complex learning concepts through clear visual narratives. Confidence working with a culturally diverse workforce is equally important.

Skills Set

• Learning-needs diagnosis
• Instructional design
• Learning architecture development
• Experiential learning design
• Simulations and business games
• Digital learning journeys
• Facilitator development
• Manager coaching
• Content development
• Workshop facilitation
• Stakeholder consultation
• Visual storytelling
• Learning engagement campaigns
• Canva
• Adobe Illustrator
• Vyond
• Microsoft Excel
• Learning-data analysis
• Program evaluation and reporting
• Retail operations knowledge
• Performance improvement planning

Why Join Us

This opportunity offers influence across a large, multi-brand Retail organization operating in culturally and commercially diverse markets. The consultant can test modern learning approaches, work with globally recognized brands and shape capability programs that reach employees beyond the classroom. Continued retail transformation and digital adoption create strong demand for professionals who can connect workforce development with customer experience and business performance.

About the Company

Al-Futtaim Retail manages partnerships with major international brands across the Middle East, Africa and Asia. Its portfolio includes IKEA, ACE, Toys R Us, Marks and Spencer, Watsons and several Inditex brands. With employees representing more than 100 nationalities, the business combines established retail operations with continued brand expansion, workforce development and market innovation.