Retail Sr. Associate/AM (IT)

Ultiwiseconsult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A retail IT solutions provider in Dubai seeks a Senior Associate/AM to provide L2/L3 support, manage networks, and ensure SLA adherence. Candidates must have 8-12 years of experience in IT infrastructure, preferably in retail environments. The role involves supporting POS systems and troubleshooting hardware issues. Strong communication and networking skills are essential. The salary is up to AED 10,000.

Qualifications

• 8-12 years of hands-on experience in IT Infrastructure/End User Support.
• Experience in supporting multi-store operations is essential.
• Strong troubleshooting and communication skills are a must.

Responsibilities

• Provide L2/L3 end-user support for stores and corporate users.
• Manage and troubleshoot store and office networks.
• Coordinate with vendors and ensure SLA adherence.

Skills

L2/L3 end-user support

Retail IT environments

Networking knowledge

Troubleshooting skills

Communication skills

Tools

Firewalls

Routers

Switches

POS hardware

Job description

Senior Associate/AM - IT - Budget upto AED 10,000 (Sports-Retail MANDATORY)

Key Responsibilities

• Provide L2/L3 end-user support for stores and corporate users
• Support retail systems and POS environments (hardware & basic application support)
• Manage and troubleshoot store and office networks (LAN, WAN, Wi‑Fi)
• Handle firewalls, routers, switches, and ISP coordination
• Support desktops, laptops, printers, scanners, and peripherals
• Assist with store openings, rollouts, and upgrades
• Coordinate with vendors and ensure SLA adherence

Required Skills & Experience

• 8-12 years of hands‑on experience in IT Infrastructure / End User Support
• Strong exposure to Retail IT environments
• Good knowledge of networking, firewalls, POS hardware, and desktops
• Experience supporting multi‑store operations
• Strong troubleshooting and communication skills