Retail Associate

Qureos Inc; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A crafting retail company in Abu Dhabi is seeking a Retail Associate to provide exceptional customer service and assist with daily operations. Candidates should have a passion for yarn and crafts, customer service experience, and the ability to handle transactions accurately. This full-time role offers an engaging work environment with a focus on helping customers find the perfect supplies for their projects.

Qualifications

• Passionate about knitting, crochet, and other crafts.
• Experience with a Point-of-Sale (POS) system.
• Ability to demonstrate basic knitting and crochet skills.

Responsibilities

• Provide exceptional customer service and assist with daily store operations.
• Greet customers warmly and assist them in locating products.
• Accurately process sales transactions using the POS system.
• Maintain a clean and inviting store environment.

Skills

Passion for Yarn & Crafts

Customer Service Excellence

Communication Skills

Interpersonal Skills

Attention to Detail

Basic Math Skills

Reliability & Punctuality

Physical Stamina

Education

High school diploma or equivalent

Previous retail sales experience

Job description

Job Title: Retail Associate – Yarn over Textiles and Yarns Trading

Location: Abu Dhabi, UAE

Reports To: Store Manager

Job Type: Full-time

Job Summary

The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.

Key Responsibilities

Customer Service

• Greet customers warmly and provide a friendly and positive shopping experience.
• Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.
• Offer personalized recommendations based on customer needs and project ideas.
• Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.
• Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).

Sales & Transactions

• Accurately process sales transactions using the Point-of-Sale (POS) system.
• Handle cash, credit card, and gift card payments with precision.
• Explain store policies, promotions, and loyalty programs to customers.
• Encourage add-on sales and promote featured products or classes.

Merchandising & Store Maintenance

• Replenish shelves and displays, ensuring products are well-stocked, neatly arranged, and visually appealing.
• Assist with receiving and unpacking new merchandise, checking for accuracy and damage.
• Organize and maintain the backroom and storage areas.
• Ensure the sales floor, restrooms, and common areas are clean, tidy, and inviting.
• Assist with creating engaging product displays under the direction of the Store Manager.

Class & Event Support

• Provide information to customers about upcoming knitting, crochet, and other craft classes and workshops.
• Assist with class registrations and help direct customers to the class area.
• Help prepare the classroom space before and after sessions, ensuring materials and tools are ready.

General Duties

• Adhere to all store policies and procedures, including opening and closing routines.
• Maintain product knowledge by staying informed about new arrivals, trends, and crafting techniques.
• Collaborate effectively with the Store Manager and other team members.
• Assist with inventory counts as needed.

Full Requirements

Education & Experience

• High school diploma or equivalent.
• Previous retail sales or customer service experience, preferably in a specialty retail environment (e.g., crafts, hobby, boutique, bookstore).
• Experience with a POS system.

Skills & Knowledge

• Passion for Yarn & Crafts: A strong interest in and familiarity with knitting, crochet, and other common crafts (e.g., embroidery, macrame).
• Basic Knitting & Crochet Skills: Ability to demonstrate basic stitches (e.g., knit, purl, single crochet, double crochet) and understand basic pattern terminology. Intermediate skills are a significant advantage.
• Customer Service Excellence: A friendly, positive, and patient demeanor with a genuine desire to help customers.
• Communication Skills: Clear and articulate verbal communication skills to interact effectively with customers and colleagues.
• Interpersonal Skills: Ability to build rapport with customers and work well within a team.
• Attention to Detail: Accuracy in handling transactions and merchandising products.
• Basic Math Skills: Competency in performing basic calculations for sales transactions.
• Reliability & Punctuality: Dependable and able to adhere to scheduled shifts.
• Physical Stamina: Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.