Retail Assistant Manager — Customer Experience Lead

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Dubai is looking for an Assistant Manager II. This role involves serving customers, supporting shop operations, and ensuring high standards of customer service. The ideal candidate will have at least five years of retail experience, two of which must be in a managerial position, and must hold a bachelor's degree. Proficiency in English and MS Office is essential, along with strong product knowledge. This position offers the opportunity to develop customer relationships and lead a team effectively.

Benefits

Equal Employment Opportunity commitment

Qualifications

• Minimum five years of experience in retail or a similar role.
• At least two years in a managerial position.

Responsibilities

• Serve customers on the shop floor and support shop managers.
• Maintain inventories and place product orders.
• Report operational issues and address customer complaints.
• Prepare reports on KPIs and sales trends.
• Assist in scheduling staff appropriately.
• Supervise the shop’s opening and closing processes.
• Communicate sales plans and monitor team performance.

Skills

Fluency in English

Strong product knowledge

Proficiency in MS Office

Education

Bachelor's degree in a related field

Job description

A leading retail company in Dubai is looking for an Assistant Manager II. This role involves serving customers, supporting shop operations, and ensuring high standards of customer service. The ideal candidate will have at least five years of retail experience, two of which must be in a managerial position, and must hold a bachelor's degree. Proficiency in English and MS Office is essential, along with strong product knowledge. This position offers the opportunity to develop customer relationships and lead a team effectively.