Resources Manager Project Coordination

EMT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A cybersecurity distribution company is looking for a Resources Manager to oversee the allocation and effective utilization of technical and project resources within their Dubai operations. The successful candidate will coordinate project activities, develop the technical team's skills, and manage vendor relationships while ensuring optimal resource utilization for successful delivery of services. Ideally, applicants should possess a relevant degree and have 4-5 years of experience in IT or technical operations management.

Benefits

Competitive compensation package

Medical insurance and annual leave benefits

Regional exposure and career growth opportunities

Access to industry-leading cybersecurity technologies and training

Qualifications

• Minimum 4-5 years of experience in resource or operations management within a technical or IT services environment.
• Strong understanding of cybersecurity distribution or IT systems integrator business models.
• Ability to manage competing priorities across multiple teams and regions.

Responsibilities

• Plan and allocate technical resources across multiple projects and activities.
• Manage the calendars of the technical team efficiently.
• Forecast resource demand in alignment with sales pipeline and service-level agreements.
• Support project managers in assigning appropriate skill sets.
• Maintain dashboards and reports on resource allocation and utilization.

Skills

Organizational skills

Time-management

Interpersonal skills

Collaboration skills

Education

Bachelor's degree in Business Administration, Information Technology, Engineering or related field

Tools

CRM tools

Ticketing tools (e.g. ZOHO Projects, ZOHO DESK)

Job description

Job Title: Resources Manager - Project Coordination

Department: Technical / Services Delivery / Project Management

Industry: Cybersecurity Distribution

Location: Dubai - UAE

Employment Type: Full-Time

We are seeking a detail-oriented and strategic Resources Manager to oversee the effective allocation utilization and development of technical and project resources across our regional cybersecurity distribution operations. This role is critical in ensuring resource availability for pre-sales post-sales professional services training and support engagements across the region.

The ideal candidate will have experience in managing a distributed technical workforce understanding cybersecurity and data management business dynamics and working with both vendors and channel partners.

Key Responsibilities

Resource Planning & Allocation

• Plan and allocate technical resources (engineers consultants trainers etc.) across multiple projects PoCs partner engagements and support activities.
  

• Manage the calendars of the technical team in an efficient manner and arrange for all meetings and activities as per the team availability and customer preference timing.
  

• Manage evaluate and update the ticketing system and assign the activities to the technical team according to their availability and proficiency on the products.

• Forecast resource demand in alignment with sales pipeline vendor deliverables and service-level agreements.
  

• Ensure optimal utilization of internal and external (freelance or subcontracted) technical staff.
  

Project Coordination & Delivery Support

• Support project managers in assigning appropriate skill sets to ensure successful delivery of projects and services.
  

• Track ongoing assignments timelines and resource availability across regions.
  

• Monitor project schedules and alert leadership to potential delays or conflicts due to resource constraints.
  

Vendor & Partner Alignment

• Coordinate with vendor technical teams to meet enablement training and deployment goals.
  

• Assist in planning resources for vendor-committed programs launches or campaigns.
  

Team Development & Performance

• Maintain a competency matrix for technical resources and coordinate ongoing certifications aligned with vendor technologies
  

• Identify skill gaps and plan training/upskilling initiatives.
  

• Work with HR and department leads on recruitment and onboarding of technical staff.
  

Reporting & Process Optimization

• Maintain dashboards and reports on resource allocation utilization rates and service delivery efficiency.
  

• Implement systems and tools to streamline scheduling project staffing and technical capacity planning.
  

• Document and optimize internal workflows related to resource requests and approvals.
  

Requirements

Required Qualifications & Skills

• Bachelor s degree in Business Administration Information Technology Engineering or a related field.
  

• Minimum 4-5 years of experience in resource or operations management within a technical or IT services environment.
  

• Strong understanding of cybersecurity distribution or IT systems integrator business models.
  

• Excellent organizational and time-management skills.
  

• Ability to manage competing priorities across multiple teams and regions.
  

• Strong interpersonal and cross-functional collaboration skills.
  

Preferred Tools & Experience

• Familiarity with CRM Ticketing and project management tools (e.g. ZOHO Projects ZOHO DESK)
  

• Experience working with or allocating resources across multi-vendor environments
  

Benefits

What We Offer

• Competitive compensation package
  

• Medical insurance and annual leave benefits
  

• Regional exposure and career growth opportunities
  

• Access to industry-leading cybersecurity technologies and training