Reservations Team Lead – Luxury Hospitality

Atlantis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Dubai is seeking a Team Leader for Reservations to oversee a dynamic team providing exceptional customer service. The successful candidate will have experience in a leadership role, ensuring all processes are followed accurately. This position emphasizes staff training, development, and offers a vibrant career environment. Benefits include tax-free salary, food and beverage privileges, comprehensive health insurance, and opportunities for career mobility across the Kerzner portfolio.

Benefits

Competitive, tax-free salary

Health insurance with dental coverage

Generous food and beverage privileges

Exclusive discounted rates at Kerzner properties

Annual flights home

Qualifications

• Previous experience in a similar leadership role in hotel reservations.
• Ability to motivate and inspire a team.
• Strong attention to detail in managing reservations.

Responsibilities

• Lead a team of reservation agents to provide exceptional customer service.
• Oversee daily operations, handling customer inquiries and managing reservations.
• Develop training programs for new employees.

Skills

Team leadership

Customer service

Communication

Detail-oriented

Job description

A luxury resort in Dubai is seeking a Team Leader for Reservations to oversee a dynamic team providing exceptional customer service. The successful candidate will have experience in a leadership role, ensuring all processes are followed accurately. This position emphasizes staff training, development, and offers a vibrant career environment. Benefits include tax-free salary, food and beverage privileges, comprehensive health insurance, and opportunities for career mobility across the Kerzner portfolio.