Reservations Agent

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates is seeking a Reservations Agent to enhance guest experiences through seamless interactions. The role involves managing reservations, responding to inquiries, and recognizing guest preferences. Ideal candidates will possess strong communication and problem-solving skills, with attention to detail being key. This position offers competitive pay and a range of benefits to support your work-life balance.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training programs

Qualifications

• Strong communication skills are essential for guiding guests.
• Excellent attention to detail ensures accurate reservations.
• Problem-solving skills are needed for positive guest experiences.

Responsibilities

• Create memorable guest experiences by accurately handling reservations.
• Respond to guest inquiries via multiple channels with professionalism.
• Acknowledge IHG Rewards Club members and returning guests.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Fluency in the local language

Tech-savvy

Job description

First impressions count.

To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make every interaction feel seamless, provide expert guidance, and ensure each booking is handled with care and confidence. From the first inquiry to the final confirmation, you’ll help our guests feel informed, valued, and excited about their stay.

A little taste of your day-to-day

• Creating truly memorable guest experiences by handling reservations with accuracy, efficiency, and warmth
• Responding to guest inquiries via phone, email, and online channels with professionalism and care
• Acknowledging IHG Rewards Club members and returning guests, ensuring their preferences are recognized
• Managing, modifying, and cancelling reservations while ensuring all details are correctly recorded
• Providing clear information on rates, availability, promotions, and hotel services
• Anticipating guest needs and offering tailored recommendations to enhance their stay
• Acting as a trusted point of contact for guests, supporting them with booking questions, special requests, and payment-related queries

What we need from you

• Strong communication skills – guests will rely on you for clear, friendly, and confident guidance
• Excellent attention to detail to ensure reservations are accurate and expectations are met
• Problem‑solving skills that turn questions or challenges into positive guest experiences
• Fluency in the local language – additional language skills are a plus, but not essential
• Literate and tech‑savvy – comfortable with reading, writing, basic maths, and reservation systems

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.