Representative - Wynn Rewards

Wynn Al Marjan Island; Dubai; On-site; AED 72,000 - 110,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Incentives

Job summary

Wynn Al Marjan Island in the UAE is seeking a Representative to join the Wynn Rewards team. This role focuses on delivering premium guest service at the rewards desk and gaming registration areas, while promoting exclusive member experiences to a sophisticated clientele.

The ideal candidate has 1–2 years in luxury hospitality or gaming, excellent English communication, and familiarity with CRM systems and data entry.

Qualifications

• High school diploma or equivalent; hospitality/marketing degree preferred.
• Minimum 1–2 years in guest service, luxury hospitality or gaming is ideal.
• Strong communication and interpersonal skills are essential.
• Proficiency with CRM systems and data entry tools.

Responsibilities

• Greet guests at Wynn Rewards desk with professionalism.
• Enroll new members into Wynn Rewards and explain benefits.
• Process member transactions, redemptions, and updates accurately.
• Promote offers, events, and exclusive member experiences.
• Resolve guest inquiries and escalate issues to management.
• Maintain knowledge of program policies, promotions, and services.
• Collaborate with departments to boost member satisfaction.
• Uphold Wynn brand standards in guest interactions.

Skills

Excellent communication

Interpersonal skills

Fluent English

CRM software experience

Education

High school diploma or equivalent

Hospitality or Marketing degree preferred

Tools

CRM systems

Job description

Job Description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Representative to join the Wynn Rewards team.

Responsibilities

The primary duties and responsibilities of this role are:

• Greet and assist guests at the Wynn Rewards desk and gaming registration areas with professionalism and courtesy


• Enroll new members into the Wynn Rewards program and clearly explain benefits


• Process member transactions, redemptions, and account updates accurately


• Promote current offers, events, and exclusive member experiences


• Resolve guest inquiries and elevate issues to the Manager when necessary


• Maintain up-to-date knowledge of program policies, promotions, and resort services


• Collaborate with other departments to enhance member satisfaction and engagement


• Uphold Wynn brand standards in all guest interactions

About You

The ideal candidate for this position will have the following experience and qualifications:

• High school diploma or equivalent; diploma or degree in Hospitality or Marketing preferred


• Minimum 1-2 years of guest service experience, ideally in luxury hospitality or gaming


• Excellent communication and interpersonal skills


• Comfortable using CRM systems and basic data entry tools


• Fluency in English required, Arabic or other languages a plus


• Passion for luxury service and creating memorable guest experiences


• Must pass gaming licensing background check

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.