Manager - Wynn Rewards

Wynn Al Marjan Island; Dubai; On-site; AED 300,000 - 540,000; Full time

Benefits offered by this job

Dirhams salary

Healthcare package

Generous leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island in the UAE is seeking a Manager – Wynn Rewards to lead the loyalty program for our luxury hospitality property. You will oversee daily Wynn Rewards desk operations and work with marketing, hotel, F&B, and gaming teams to craft premier guest experiences.

The role requires a Bachelor’s degree in Marketing, Hospitality, or Business Administration and at least 5 years in gaming loyalty program management. Strong leadership and English fluency are essential; Arabic is a plus.

Qualifications

• Bachelor’s degree in Marketing, Hospitality, Business Administration, or related field.
• Minimum 5 years in gaming loyalty program management, preferably in luxury hospitality.
• Strong leadership, communication, and analytical skills.
• Proficiency in CRM systems and guest engagement platforms.
• Fluency in English; Arabic or other languages a plus.
• Must pass gaming licensing background check.

Responsibilities

• Oversee daily Wynn Rewards desk operations to ensure luxury guest service.
• Grow program enrollment, usage and member retention.
• Collaborate with marketing, hotel, F&B, and gaming teams on offers.
• Analyze performance metrics and guest feedback to optimize benefits.
• Train and manage Wynn Rewards team to deliver consistent service.
• Ensure compliance with regulatory and brand standards for loyalty programs.
• Serve as liaison for guest inquiries, escalations and VIP relations.

Skills

Loyalty management

CRM proficiency

Data analysis

Guest engagement

Leadership

Communication

English fluency

Education

Bachelor's degree in Marketing

Bachelor's degree in Hospitality

Bachelor's degree in Business Administration

Tools

CRM systems

Guest engagement platforms

Data analytics tools

Job description

Job Description

About Wynn Al Marjan Island: Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Manager – Wynn Rewards to join the Wynn Rewardsteam.

Responsibilities

• Oversee daily operations of the Wynn Rewards desk, ensuring efficient service and high guest satisfaction


• Develop and implement strategies to grow program enrollment, usage, and member retention


• Collaborate with marketing, hotel, F&B, and gaming teams to create compelling member offers and experiences


• Analyze program performance metrics and guest feedback to optimize benefits and engagement


• Train, mentor, and manage Wynn Rewards team members to deliver consistent, luxury-level service


• Ensure compliance with all regulatory and brand standards related to loyalty programs


• Act as the primary liaison for guest inquiries, escalations, and VIP member relations

About You

• Bachelor’s degree in Marketing, Hospitality, Business Administration, or related field


• Minimum 5 years of experience in a gaming loyalty program management, preferably in luxury hospitality


• Strong leadership, communication, and analytical skills


• Proficiency in CRM systems, data analysis tools, and guest engagement platforms


• Fluency in English required; Arabic or other languages a plus


• Passion for luxury service and guest-centric innovation


• Must pass gaming licensing background check

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.