Shift Manager - Wynn Rewards

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Shift Manager to join the Wynn Rewards team. You will oversee Rewards desk operations during assigned shifts, ensuring smooth and high quality service delivery.

The ideal candidate will hold a Diploma or Bachelor’s in Hospitality, Business, or related field, with 3+ years in guest service or loyalty program operations. Strong leadership, communication, and problem solving are essential, and fluency in English is required (Arabic a plus).

Qualifications

• Diploma or Bachelor’s in Hospitality, Business, or related field preferred.
• Minimum 3 years in guest service or loyalty program operations.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and communication abilities.
• Proficiency in loyalty systems and guest service platforms.
• Fluency in English; Arabic is a plus.
• Flexibility to work shifts, weekends and holidays.

Responsibilities

• Oversee Wynn Rewards desk operations during assigned shifts, ensuring smooth and efficient service delivery.
• Lead and motivate team members to maintain high levels of guest engagement and professionalism.
• Resolve guest concerns and elevate issues when necessary to ensure prompt and satisfactory outcomes.
• Monitor program enrollment and usage metrics, providing feedback and suggestions for improvement.
• Ensure compliance with operational procedures, brand standards, and regulatory requirements.
• Assist in training new team members and support ongoing development of existing staff.
• Coordinate with other departments to support cross-functional promotions and guest experiences.

Skills

Leadership

Guest service

Communication

Interpersonal skills

Problem solving

English fluency

Education

Diploma or Bachelor’s in Hospitality/Business

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Shift Manager to join theWynn Rewardsteam.

The primary duties and responsibilities of this role are:

Oversee Wynn Rewards desk operations during assigned shifts, ensuring smooth and efficient service delivery

Lead and motivate team members to maintain high levels of guest engagement and professionalism

Resolve guest concerns and elevate issues when necessary to ensure prompt and satisfactory outcomes

Monitor program enrollment and usage metrics, providing feedback and suggestions for improvement

Ensure compliance with operational procedures, brand standards, and regulatory requirements

Assist in training new team members and support ongoing development of existing staff

Coordinate with other departments to support cross-functional promotions and guest experiences

About You:

The ideal candidate for this position will have the following experience and qualifications:

Diploma or Bachelor’s degree in Hospitality, Business, or related field preferred

Minimum 3 years of experience in guest service or loyalty program operations, preferably in luxury hospitality or gaming environments

Strong leadership and interpersonal skills with a focus on team development

Excellent problem-solving and communication abilities

Proficiency in loyalty systems and guest service platforms

Fluency in English required; additional languages such as Arabic are an asset

Flexibility to work shifts, weekends, and holidays as required

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.