Manager - Wynn Rewards

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 300,000 - 500,000; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island in Ras Al Khaimah invites applications for a Manager – Wynn Rewards to oversee the loyalty program and guest experiences in our luxury resort environment. The role drives enrollment, engagement and retention, collaborates with Marketing, Operations and F&B, and leads a team to deliver exceptional, brand-aligned service to VIP guests.

Fluency in English is required; Arabic language skills are a plus.

Qualifications

• Bachelor’s degree in Marketing, Hospitality, Business Administration, or related field.
• Minimum 5 years of loyalty program management experience in luxury hospitality or gaming.
• Strong leadership, communication, and analytical skills.
• Proficiency in CRM systems, data analysis tools, and guest engagement platforms.
• Fluency in English; Arabic or other languages is a plus.

Responsibilities

• Oversee daily operations of the Wynn Rewards desk, ensuring efficient service and high guest satisfaction.
• Develop and implement strategies to grow program enrollment, usage, and member retention.
• Collaborate with marketing, hotel, F&B, and gaming teams to create compelling member offers and experiences.
• Analyze program performance metrics and guest feedback to optimize benefits and engagement.
• Train, mentor, and manage Wynn Rewards team members to deliver consistent, luxury-level service.
• Ensure compliance with all regulatory and brand standards related to loyalty programs.
• Act as the primary liaison for guest inquiries, escalations, and VIP member relations.

Skills

Leadership

Communication

Analytical skills

Guest-centric service

Education

Bachelor’s degree in Marketing

Bachelor’s degree in Hospitality

Bachelor’s degree in Business Administration

Tools

CRM systems

Data analysis tools

Guest engagement platforms

Job description

Job Description

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Manager – Wynn Rewards to join the Wynn Rewardsteam.

Responsibilities

• Oversee daily operations of the Wynn Rewards desk, ensuring efficient service and high guest satisfaction
• Develop and implement strategies to grow program enrollment, usage, and member retention
• Collaborate with marketing, hotel, F&B, and gaming teams to create compelling member offers and experiences
• Analyze program performance metrics and guest feedback to optimize benefits and engagement
• Train, mentor, and manage Wynn Rewards team members to deliver consistent, luxury-level service
• Ensure compliance with all regulatory and brand standards related to loyalty programs
• Act as the primary liaison for guest inquiries, escalations, and VIP member relations

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Marketing, Hospitality, Business Administration, or related field
• Minimum 5 years of experience in loyalty program management, preferably in luxury hospitality or gaming environments
• Strong leadership, communication, and analytical skills
• Proficiency in CRM systems, data analysis tools, and guest engagement platforms
• Fluency in English required; Arabic or other languages a plus
• Passion for luxury service and guest-centric innovation

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.