Remote Multichannel Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 84,000; Full time

Job summary

Remotedxb in the United Arab Emirates is seeking a customer service professional to respond to inquiries via email, chat, phone and other channels, and to provide accurate information about products and processes.

You will resolve issues professionally, follow up on requests, maintain records, and collaborate with internal teams while working remotely and independently in a fast-paced environment.

Qualifications

• 1+ year of experience in customer service or similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.
• Detail-oriented with good organizational skills.
• Ability to multitask and prioritize effectively.
• Experience with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure resolution.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.

Skills

Customer service

English proficiency

Interpersonal skills

Problem-solving

Multitasking

Remote work

Tools

CRM systems

Communication platforms

Job description

Remotedxb in the United Arab Emirates is seeking a customer service professional to respond to inquiries via email, chat, phone and other channels, and to provide accurate information about products and processes.

You will resolve issues professionally, follow up on requests, maintain records, and collaborate with internal teams while working remotely and independently in a fast-paced environment.