Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 89,000 - 179,000; Full time

Job summary

Remotedxb in the United Arab Emirates (Dubai) seeks a dedicated Customer Service professional to join our remote team. You will answer inquiries via email, chat, and phone, and provide accurate information about products and processes while keeping detailed records.

Responsibilities include resolving issues promptly, following up to ensure complete resolution, and collaborating with internal teams to maintain high customer satisfaction in a fast-paced environment.

Qualifications

• 1+ year of experience in Customer Service or related role.
• Excellent written and verbal English communication.
• Customer-focused, organized, and detail-oriented.

Responsibilities

• Respond to inquiries via email, chat, phone and other channels.
• Provide accurate information about products and processes.
• Resolve issues promptly and professionally.
• Follow up to ensure complete resolution of requests.
• Maintain accurate records of interactions and requests.
• Escalate complex issues as needed.
• Collaborate with internal teams to resolve concerns.
• Maintain high levels of professionalism and customer satisfaction.

Skills

Customer service experience

Excellent English

Interpersonal skills

Problem solving

CRM systems

Multi-tasking

Tools

CRM platforms

Communication tools

Job description

Remotedxb in the United Arab Emirates (Dubai) seeks a dedicated Customer Service professional to join our remote team. You will answer inquiries via email, chat, and phone, and provide accurate information about products and processes while keeping detailed records.

Responsibilities include resolving issues promptly, following up to ensure complete resolution, and collaborating with internal teams to maintain high customer satisfaction in a fast-paced environment.