Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Remotedxb in Dubai is seeking a customer service professional to respond to inquiries via email, chat, phone, and other channels, providing accurate product and process information and resolving issues in a timely, professional manner.

The role emphasizes remote work, strong English communication, attention to detail, and the ability to manage multiple tasks with CRM systems and digital tools, while collaborating with internal teams to ensure customer satisfaction.

Qualifications

• Experience in delivering excellent customer service across multiple channels.
• Strong written and verbal English communication skills.
• Ability to resolve issues professionally and in a timely manner.
• Familiarity with CRM systems and digital tools.
• Self-motivation and ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Organizational skills

Multitasking

CRM software

Remote work mindset

Tools

CRM software

Communication platforms

Job description

Remotedxb in Dubai is seeking a customer service professional to respond to inquiries via email, chat, phone, and other channels, providing accurate product and process information and resolving issues in a timely, professional manner.

The role emphasizes remote work, strong English communication, attention to detail, and the ability to manage multiple tasks with CRM systems and digital tools, while collaborating with internal teams to ensure customer satisfaction.