Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Remotedxb is seeking a customer service professional to handle inquiries through email, chat, phone, and other channels from a remote setting in the UAE. You will provide accurate product information, resolve issues professionally, and follow up to ensure complete resolution.

Ideal candidates have at least 1+ year in customer service, strong English communication, and solid problem-solving skills. You will maintain records, collaborate with internal teams, and prioritize effectively in a

Qualifications

• 1+ year of experience in customer service, customer support, call center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns

Skills

Customer service

English communication

Problem-solving

Multitasking

Organizational skills

Remote work

Tools

CRM systems

Communication platforms

Job description

Remotedxb is seeking a customer service professional to handle inquiries through email, chat, phone, and other channels from a remote setting in the UAE. You will provide accurate product information, resolve issues professionally, and follow up to ensure complete resolution.

Ideal candidates have at least 1+ year in customer service, strong English communication, and solid problem-solving skills. You will maintain records, collaborate with internal teams, and prioritize effectively in a