Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Remotedxb in the United Arab Emirates is seeking a customer service specialist for a fully remote role. You will respond to inquiries via email, chat, phone, and other channels while providing accurate information about products, services, and processes.

The position emphasizes resolving issues promptly, following up on requests, maintaining records, and collaborating with internal teams. Strong English communication, problem-solving, and the ability to work independently are essential.

Qualifications

• At least 1 year in customer service, support, call center, or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Experience with CRM systems and digital communication tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer focus

Attention to detail

Organizational skills

Remote work

CRM systems

Communication platforms

Tools

CRM systems

Communication platforms

Job description

Remotedxb in the United Arab Emirates is seeking a customer service specialist for a fully remote role. You will respond to inquiries via email, chat, phone, and other channels while providing accurate information about products, services, and processes.

The position emphasizes resolving issues promptly, following up on requests, maintaining records, and collaborating with internal teams. Strong English communication, problem-solving, and the ability to work independently are essential.