Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Remotedxb in the United Arab Emirates is seeking a remote Customer Support Specialist to handle inquiries across email, chat, phone and other channels, ensuring accurate information and timely resolutions.

The role requires 1+ year in customer service, strong English communication, problem-solving, and the ability to work independently from a home office while maintaining high customer satisfaction.

Qualifications

• 1+ year of experience in Customer Service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns
• Maintain a high level of professionalism and customer satisfaction

Skills

Customer service

English communication

Interpersonal skills

Remote work

Multitasking

Tools

CRM systems

Job description

Remotedxb in the United Arab Emirates is seeking a remote Customer Support Specialist to handle inquiries across email, chat, phone and other channels, ensuring accurate information and timely resolutions.

The role requires 1+ year in customer service, strong English communication, problem-solving, and the ability to work independently from a home office while maintaining high customer satisfaction.