Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Remotedxb in Dubai, United Arab Emirates, is seeking a Customer Service professional to respond to inquiries via email, chat, phone, and other channels. You will provide accurate information about products, services, and processes and work to resolve issues promptly.

You should have 1+ year of experience, excellent English, strong problem-solving skills, and the ability to work remotely with CRM tools. This role emphasizes customer satisfaction and professional communication.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns
• Maintain a high level of professionalism and customer satisfaction

Job description

Remotedxb in Dubai, United Arab Emirates, is seeking a Customer Service professional to respond to inquiries via email, chat, phone, and other channels. You will provide accurate information about products, services, and processes and work to resolve issues promptly.

You should have 1+ year of experience, excellent English, strong problem-solving skills, and the ability to work remotely with CRM tools. This role emphasizes customer satisfaction and professional communication.