Remote Multichannel Customer Support Specialist

Remotedxb; Dubai; On-site; AED 54,000 - 90,000; Full time

Job summary

Remotedxb in Dubai seeks a proactive Customer Service Specialist to handle inquiries via email, chat, and phone, providing accurate information about products and processes.

You will resolve issues, follow up requests, maintain records, and escalate complex problems while collaborating with internal teams, all in a remote, customer-focused environment.

This role requires at least 1 year in customer service and strong English communication, with excellent organizational and multitasking skills.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.

Skills

Customer service mindset

Clear communication

Interpersonal skills

Problem solving

Attention to detail

Time management

Remote work adaptability

Tools

CRM systems

Communication platforms

Job description

Remotedxb in Dubai seeks a proactive Customer Service Specialist to handle inquiries via email, chat, and phone, providing accurate information about products and processes.

You will resolve issues, follow up requests, maintain records, and escalate complex problems while collaborating with internal teams, all in a remote, customer-focused environment.

This role requires at least 1 year in customer service and strong English communication, with excellent organizational and multitasking skills.