Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb in the United Arab Emirates seeks a proactive Customer Service Representative to handle inquiries via email, chat, phone and other channels, delivering accurate information and timely resolutions.

You will maintain records, collaborate with internal teams, and escalate complex issues as needed. The role requires strong English communication, high professionalism, and the ability to work independently in a remote environment.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role
• Excellent written and verbal English communication skills
• Strong interpersonal and problem-solving skills
• Customer-focused and professional approach
• Good attention to detail and organizational skills
• Ability to handle multiple tasks and prioritize effectively
• Comfortable working with CRM systems, communication platforms, and other digital tools
• Ability to work independently in a remote environment

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns
• Maintain a high level of professionalism and customer satisfaction

Skills

Customer service

English communication

Problem solving

Interpersonal skills

Multitasking

Attention to detail

Organization

Remote work

Tools

CRM systems

Chat platforms

Email management tools

Phone support tools

Job description

Remotedxb in the United Arab Emirates seeks a proactive Customer Service Representative to handle inquiries via email, chat, phone and other channels, delivering accurate information and timely resolutions.

You will maintain records, collaborate with internal teams, and escalate complex issues as needed. The role requires strong English communication, high professionalism, and the ability to work independently in a remote environment.