Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Remotedxb in the United Arab Emirates is seeking a customer service professional to respond to inquiries via email, chat, phone, and other channels, delivering accurate product information and timely solutions. You will work remotely, require 1+ year in customer service, and excellent English communication.

The role emphasizes problem solving, record-keeping, and collaboration with internal teams to satisfy customers.

Qualifications

• 1+ year of experience in customer service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.
• Attention to detail and strong organizational skills.
• Ability to multitask and prioritize effectively.
• Experience working with CRM systems and digital channels.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns

Skills

English communication

Interpersonal

Problem solving

Attention to detail

Organizational skills

Multitasking

CRM systems

Remote work

Job description

Remotedxb in the United Arab Emirates is seeking a customer service professional to respond to inquiries via email, chat, phone, and other channels, delivering accurate product information and timely solutions. You will work remotely, require 1+ year in customer service, and excellent English communication.

The role emphasizes problem solving, record-keeping, and collaboration with internal teams to satisfy customers.