Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb in Dubai is seeking a capable Customer Service representative to respond to inquiries via email, chat, phone, and other channels. You will provide accurate information about products and processes and work to resolve issues promptly.

This role requires 1+ year of experience, excellent written and spoken English, strong interpersonal skills, and the ability to work independently from a remote location using CRM systems and digital tools.

Qualifications

• 1+ year of experience in Customer Service or related role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems and digital tools.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.

Skills

English communication

Customer service

Problem solving

Multitasking

Tools

CRM systems

Communication platforms

Job description

Remotedxb in Dubai is seeking a capable Customer Service representative to respond to inquiries via email, chat, phone, and other channels. You will provide accurate information about products and processes and work to resolve issues promptly.

This role requires 1+ year of experience, excellent written and spoken English, strong interpersonal skills, and the ability to work independently from a remote location using CRM systems and digital tools.