Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb is seeking a customer service professional in a remote Dubai-based role. The ideal candidate has 1+ year in customer service, excellent English communication, and strong problem-solving abilities. You will handle inquiries across email, chat, and phone channels, ensuring accurate product information and timely issue resolution.

You will maintain records, prioritize tasks, and collaborate with internal teams to address customer concerns in a fast-paced remote environment.

Qualifications

• 1+ year of experience in customer service or similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with CRM systems and digital tools.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues promptly and professionally.
• Follow up on requests to ensure complete resolution.
• Maintain accurate records of interactions and requests.
• Escalate complex issues to the appropriate team.
• Collaborate with internal teams to resolve concerns.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Tools

CRM systems

Digital communication tools

Job description

Remotedxb is seeking a customer service professional in a remote Dubai-based role. The ideal candidate has 1+ year in customer service, excellent English communication, and strong problem-solving abilities. You will handle inquiries across email, chat, and phone channels, ensuring accurate product information and timely issue resolution.

You will maintain records, prioritize tasks, and collaborate with internal teams to address customer concerns in a fast-paced remote environment.