Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 95,000; Full time

Job summary

Remotedxb in Dubai is seeking a customer support specialist to handle inquiries across email, chat, phone, and other channels. The role emphasizes providing accurate information and timely resolutions in a remote environment.

You will collaborate with internal teams, maintain detailed records, and uphold a high level of customer satisfaction while delivering professional service in English.

Qualifications

• 1+ year of experience in Customer Service or similar roles.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Familiar with CRM systems and digital communication tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints professionally and timely.
• Follow up on customer requests to ensure resolution.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to appropriate teams when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Interpersonal skills

Problem-solving

English communication

Detail-oriented

Organizational skills

Multitasking

Remote work

CRM experience

Digital tools

Job description

Remotedxb in Dubai is seeking a customer support specialist to handle inquiries across email, chat, phone, and other channels. The role emphasizes providing accurate information and timely resolutions in a remote environment.

You will collaborate with internal teams, maintain detailed records, and uphold a high level of customer satisfaction while delivering professional service in English.