Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Remotedxb in Dubai is seeking a customer service professional to respond to inquiries across email, chat, phone, and other channels, delivering accurate product and process information. You will resolve issues professionally, follow up on requests, keep records, and collaborate with internal teams while maintaining high standards of friendliness and efficiency.

This remote role requires 1+ year experience and excellent English, with the ability to multitask and prioritize in a fast-paced

Qualifications

• 1+ year of experience in customer service or related roles.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns
• Maintain a high level of professionalism and customer satisfaction

Skills

English communication

Interpersonal skills

Problem-solving

Customer-focused

Attention to detail

Multitasking

CRM proficiency

Remote work independence

Tools

CRM software

Communication platforms

Job description

Remotedxb in Dubai is seeking a customer service professional to respond to inquiries across email, chat, phone, and other channels, delivering accurate product and process information. You will resolve issues professionally, follow up on requests, keep records, and collaborate with internal teams while maintaining high standards of friendliness and efficiency.

This remote role requires 1+ year experience and excellent English, with the ability to multitask and prioritize in a fast-paced