Remote Customer Support Specialist - 1+ Yr Experience

Remotedxb; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Remotedxb in Dubai is seeking a customer service specialist to handle inquiries via email, chat, phone, and other channels from a fully remote environment.

You will provide accurate information about products and services, resolve issues promptly, and maintain detailed records while collaborating with internal teams.

The ideal candidate has at least one year in customer service, excellent English, strong problem-solving, and the ability to multitask in a fast-paced setting.

Qualifications

• Minimum 1 year in customer service or related roles.
• Excellent written and spoken English communication.
• Strong interpersonal and problem-solving abilities.
• Customer-focused, professional demeanor.
• Good attention to detail and organizational skills.
• Ability to multitask and prioritize effectively.
• Familiarity with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues professionally and promptly.
• Follow up on requests to ensure complete resolution.
• Maintain accurate records of interactions and requests.
• Escalate complex issues to the appropriate team when needed.
• Collaborate with internal teams to resolve customer concerns.
• Maintain high levels of professionalism and customer satisfaction.

Skills

Customer service

English proficiency

Interpersonal skills

Customer focus

Attention to detail

Multitasking

CRM tools

Remote work

Job description

Remotedxb in Dubai is seeking a customer service specialist to handle inquiries via email, chat, phone, and other channels from a fully remote environment.

You will provide accurate information about products and services, resolve issues promptly, and maintain detailed records while collaborating with internal teams.

The ideal candidate has at least one year in customer service, excellent English, strong problem-solving, and the ability to multitask in a fast-paced setting.