Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Remotedxb in Dubai is seeking a Customer Service professional to handle inquiries via email, chat, phone, and other channels. You will provide accurate information on products and processes, and resolve issues in a timely, professional manner.

Ideal candidates have 1+ year in customer service, strong English, and a customer-focused mindset. You’ll work remotely, collaborating with internal teams to ensure complete resolution and high customer satisfaction.

Qualifications

• 1+ year of experience in customer service, customer support, call center, or similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

English communication

Customer-focused

Problem-solving

Multitasking

Attention to detail

CRM platforms

Remote work

Job description

Remotedxb in Dubai is seeking a Customer Service professional to handle inquiries via email, chat, phone, and other channels. You will provide accurate information on products and processes, and resolve issues in a timely, professional manner.

Ideal candidates have 1+ year in customer service, strong English, and a customer-focused mindset. You’ll work remotely, collaborating with internal teams to ensure complete resolution and high customer satisfaction.