Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Remotedxb is seeking a diligent Customer Service representative based in Dubai to handle inquiries via email, chat, and phone. You will provide accurate product information, resolve issues, and maintain detailed records while collaborating with internal teams.

Ideal candidates have 1+ year in customer service, excellent English communication, strong problem-solving skills, and the ability to work independently in a remote environment using CRM tools.

Qualifications

• 1+ year of experience in customer service, support, call center, or similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.

Responsibilities

• Respond to customer inquiries via email, chat, phone and other channels.
• Provide accurate information about products and processes.
• Resolve issues and complaints in a professional and timely manner.
• Follow up to ensure requests are fully resolved.
• Maintain accurate records of interactions and requests.
• Escalate complex issues when necessary and collaborate with internal teams.

Skills

Customer service

English communication

CRM systems

Multitasking

Independent remote work

Tools

CRM platforms

Chat platforms

Job description

Remotedxb is seeking a diligent Customer Service representative based in Dubai to handle inquiries via email, chat, and phone. You will provide accurate product information, resolve issues, and maintain detailed records while collaborating with internal teams.

Ideal candidates have 1+ year in customer service, excellent English communication, strong problem-solving skills, and the ability to work independently in a remote environment using CRM tools.