Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Remotedxb in Dubai seeks a proactive Customer Service representative to handle inquiries across email, chat, and phone. You will provide accurate product information and resolve issues with professionalism.

You will collaborate with internal teams, maintain records, and escalate complex problems when needed, while upholding high levels of customer satisfaction in a remote work environment.

Qualifications

• 1+ year of experience in Customer Service or similar role.
• Excellent written and verbal English communication.
• Ability to work with CRM systems and digital tools.
• Professional and customer-focused approach.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues promptly and professionally.
• Follow up on requests to ensure full resolution.
• Maintain records of customer interactions and requests.
• Escalate complex issues to the appropriate team.
• Collaborate with internal teams to address customer concerns.
• Maintain high levels of professionalism and customer satisfaction.

Skills

English communication

Interpersonal skills

Problem solving

Customer focus

Attention to detail

Organizational skills

Multitasking

CRM tools

Remote work

Job description

Remotedxb in Dubai seeks a proactive Customer Service representative to handle inquiries across email, chat, and phone. You will provide accurate product information and resolve issues with professionalism.

You will collaborate with internal teams, maintain records, and escalate complex problems when needed, while upholding high levels of customer satisfaction in a remote work environment.