Remote Multichannel Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb is seeking a customer service professional to deliver exceptional support across email, chat, phone and other channels. You will provide product information, resolve issues, and follow up to ensure complete satisfaction, while maintaining detailed records and collaborating with internal teams.

The role is remote, requires strong English communication, problem-solving skills, and the ability to manage multiple tasks with attention to detail in a fast-paced environment.

Qualifications

• Minimum 1 year in customer service or similar role.
• Excellent written and verbal English.
• Strong interpersonal and problem-solving skills.
• Customer-focused, professional approach.
• Attention to detail and organization.
• Ability to multitask and prioritize.
• Familiar with CRM and digital tools.
• Comfortable working remotely.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints professionally and timely.
• Follow up on requests to ensure full resolution.
• Maintain records of customer interactions and requests.
• Escalate complex issues when necessary.
• Collaborate with internal teams to resolve concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

1+ year exp

Written English

Verbal English

Interpersonal skills

Problem solving

Customer-focused

Attention to detail

Organizational skills

Multitasking

Independent remote work

Tools

CRM systems

Job description

Remotedxb is seeking a customer service professional to deliver exceptional support across email, chat, phone and other channels. You will provide product information, resolve issues, and follow up to ensure complete satisfaction, while maintaining detailed records and collaborating with internal teams.

The role is remote, requires strong English communication, problem-solving skills, and the ability to manage multiple tasks with attention to detail in a fast-paced environment.