Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb seeks a customer service professional to handle inquiries via email, chat, phone, and other channels from a remote setting. You will provide accurate information, resolve issues efficiently, and maintain detailed records while collaborating with internal teams to ensure customer satisfaction.

The role emphasizes English communication, problem-solving, and the ability to multitask and prioritize in a remote environment. Prior CRM experience is beneficial.

Qualifications

• 1+ year in customer service or similar role.
• Excellent written and verbal English.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize.
• Familiarity with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints professionally and timely.
• Follow up on customer requests to ensure full resolution.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

English fluency

Customer service

Interpersonal skills

Problem solving

Attention to detail

Multitasking

CRM systems

Remote work

Education

No formal degree required

Tools

CRM software

Communication platforms

Job description

Remotedxb seeks a customer service professional to handle inquiries via email, chat, phone, and other channels from a remote setting. You will provide accurate information, resolve issues efficiently, and maintain detailed records while collaborating with internal teams to ensure customer satisfaction.

The role emphasizes English communication, problem-solving, and the ability to multitask and prioritize in a remote environment. Prior CRM experience is beneficial.