Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Remotedxb is seeking a Customer Service professional to handle inquiries via email, chat, phone, and other channels. The role emphasizes accuracy, timely resolution, and high customer satisfaction, with ongoing collaboration across internal teams.

Ideal candidates have at least 1 year in customer support, strong English skills, and a professional, detail-oriented approach, capable of remote, independent work.

Qualifications

• 1+ year of experience in customer service or similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize effectively.
• Experience with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Experience

English communication

Interpersonal skills

Problem-solving

Customer-focused

Attention to detail

Multitasking

Remote work

CRM systems

Digital tools

Tools

CRM systems

Communication platforms

Job description

Remotedxb is seeking a Customer Service professional to handle inquiries via email, chat, phone, and other channels. The role emphasizes accuracy, timely resolution, and high customer satisfaction, with ongoing collaboration across internal teams.

Ideal candidates have at least 1 year in customer support, strong English skills, and a professional, detail-oriented approach, capable of remote, independent work.