Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

Remotedxb is seeking a remote customer service professional to handle inquiries via email, chat, phone, and other channels. You will provide accurate information on products and processes, resolve issues professionally, and follow up to ensure complete resolution.

Strong English skills and teamwork are essential for success in a remote environment. The role emphasizes customer focus, attention to detail, and the ability to work independently with digital tools and CRM systems in a fast-paced

Qualifications

• 1+ year experience in customer service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Respond to customer inquiries via email, chat, phone and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a professional and timely manner.
• Follow up on requests to ensure full resolution.
• Maintain records of customer interactions and requests.
• Escalate complex issues to the appropriate team.
• Collaborate with internal teams to resolve customer concerns.

Skills

Customer service

English fluency

Problem solving

Tools

CRM systems

Communication platforms

Job description

Remotedxb is seeking a remote customer service professional to handle inquiries via email, chat, phone, and other channels. You will provide accurate information on products and processes, resolve issues professionally, and follow up to ensure complete resolution.

Strong English skills and teamwork are essential for success in a remote environment. The role emphasizes customer focus, attention to detail, and the ability to work independently with digital tools and CRM systems in a fast-paced