Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Remotedxb is seeking a customer service professional to respond to inquiries across email, chat, phone, and other channels. You will provide accurate product information, resolve issues, and follow up to ensure complete resolution, while maintaining thorough records and collaborating with internal teams.

Ideal candidates have 1+ year in customer service, strong English communication, and a professional, customer-focused attitude.

Qualifications

• 1+ year of experience in customer service, customer support, call center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a professional and timely manner.
• Follow up on customer requests to ensure full resolution.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Tools

CRM systems

Communication platforms

Job description

Remotedxb is seeking a customer service professional to respond to inquiries across email, chat, phone, and other channels. You will provide accurate product information, resolve issues, and follow up to ensure complete resolution, while maintaining thorough records and collaborating with internal teams.

Ideal candidates have 1+ year in customer service, strong English communication, and a professional, customer-focused attitude.