Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Remotedxb is seeking a customer service specialist to respond to inquiries via email, chat, phone, and other channels. You will provide accurate product information, resolve issues, and follow up to ensure full resolution.

You will maintain records, escalate complex problems, and collaborate with internal teams while delivering professional, customer-focused service from a remote location.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns
• Maintain a high level of professionalism and customer satisfaction

Skills

Customer service

English skills

Interpersonal skills

Customer focus

Attention to detail

Organizational skills

Multitasking

CRM proficiency

Remote work

Job description

Remotedxb is seeking a customer service specialist to respond to inquiries via email, chat, phone, and other channels. You will provide accurate product information, resolve issues, and follow up to ensure full resolution.

You will maintain records, escalate complex problems, and collaborate with internal teams while delivering professional, customer-focused service from a remote location.