Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb is seeking a customer service specialist to handle inquiries via email, chat, phone, and other channels. You will provide accurate product and service information and work to resolve issues promptly.

The role emphasizes professional communication, attention to detail, and independent remote work. You will liaise with internal teams to ensure customer concerns are addressed effectively.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.

Skills

English communication

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Multi-tasking

Remote work adaptability

CRM systems

Digital tools

Tools

CRM software

Communication platforms

Job description

Remotedxb is seeking a customer service specialist to handle inquiries via email, chat, phone, and other channels. You will provide accurate product and service information and work to resolve issues promptly.

The role emphasizes professional communication, attention to detail, and independent remote work. You will liaise with internal teams to ensure customer concerns are addressed effectively.