Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb is seeking a dedicated Customer Service representative to handle inquiries via email, chat, phone, and other channels. You will provide accurate product information, resolve issues, and ensure timely follow-up while maintaining detailed records.

The role requires at least 1+ year in customer service, strong English communication, and the ability to work independently in a remote environment. CRM tools and cross-team collaboration are part of daily tasks.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns

Skills

Customer service

Communication

Problem-solving

Multitasking

Remote work

CRM platforms

Tools

CRM platforms

Job description

Remotedxb is seeking a dedicated Customer Service representative to handle inquiries via email, chat, phone, and other channels. You will provide accurate product information, resolve issues, and ensure timely follow-up while maintaining detailed records.

The role requires at least 1+ year in customer service, strong English communication, and the ability to work independently in a remote environment. CRM tools and cross-team collaboration are part of daily tasks.