Remote Customer Support Specialist | Multi-Channel Help

Remotedxb; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Remotedxb is seeking a remote Customer Service Specialist to assist clients by email, chat and phone in a fast-paced setting. You will provide accurate product information, resolve issues, and maintain clear customer records.

The role requires at least 1 year in customer service, excellent English, strong problem-solving and multitasking abilities, and comfort with CRM tools. Ability to work independently in a UAE-based remote environment is essential.

Qualifications

• 1+ year of experience in customer service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Familiar with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints professionally and promptly.
• Follow up to ensure complete resolution.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team.
• Collaborate with internal teams to resolve concerns.
• Maintain professionalism and customer satisfaction.

Skills

Customer service

Written English

Verbal English

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Multitasking

CRM systems

Remote work

Job description

Remotedxb is seeking a remote Customer Service Specialist to assist clients by email, chat and phone in a fast-paced setting. You will provide accurate product information, resolve issues, and maintain clear customer records.

The role requires at least 1 year in customer service, excellent English, strong problem-solving and multitasking abilities, and comfort with CRM tools. Ability to work independently in a UAE-based remote environment is essential.